Support

Serply uses prepaid credits instead of a monthly subscription. You start with free onboarding credits, then buy additional credit packs as needed. One credit is deducted for each successful uncached API request.

We offer self-serve prepaid packs from 10,000 credits for $15 up to 2,500,000 credits for $1,249. Larger packs reduce your effective cost per request, and we can support custom enterprise pricing for higher-volume usage.

No. Credits stay in your account until they are used, so you can top up when needed without worrying about a monthly reset.

Credits are deducted only for successful uncached API requests. Cached responses and failed requests do not consume prepaid credits.

Yes. The per-request rate gets lower as pack size increases, which makes larger top-ups more efficient for steady or high-volume workloads.

Yes! We provide priority support with a 100% service level for 4 years and counting. Email us at team@serply.io and we typically respond within hours, not days.

You can top up your balance from the billing section in your account whenever you need more credits. There is no plan migration or billing cycle to manage.

We accept all major credit cards and can set up invoicing for Enterprise customers. All payments are processed securely through our payment provider.

Yes. If you need higher volumes, custom limits, or procurement support, contact team@serply.io for enterprise pricing options.