Refund Policy

You pay for what you use. If you have paid for requests you have not made, you can ask for that money back within 30 days of the charge.

Credit packs

Within 30 days of buying a credit pack, we refund the unused part of it. The refund is the price you paid multiplied by the share of the pack's credits you have not used. After 30 days, purchased credits are not refundable, but they still never expire.

For example, if you bought the Growth pack (50,000 credits for $49) and have used 10,000 of them, the refund is 40,000 / 50,000 × $49 = $39.20.

The 2,500 free credits every new account starts with are not purchased, so they are not refundable and are not counted in the calculation.

Recurring plans

If you pay on a recurring plan, we refund the current month's charge less the usage you have made that month, as long as you ask within 30 days of that charge. Earlier months are not refunded. For example, on a $49 plan for 50,000 credits a month, if you have used 5,000 credits this month, the refund is $49 less $4.90, which is $44.10. Cancelling stops the next charge.

How to ask for a refund

Refunds are made by request only. Emailteam@serply.io from the address on your account within 30 days of the charge and tell us which purchase you want refunded. We work out the amount from your usage records, confirm it with you, and then issue the refund.

Refunds go back to the card you paid with. Your bank may take a few business days to show it.